Service-oriented guest service
Service-oriented guest service
2-day course conducted over 4 Tuesday evenings at 5:00 PM - 8:45 PM
Course content
A good service experience is one of the biggest competitive parameters within the hotel and restaurant industry, and in the course you will gain skills and tools for proper service-oriented service and how the guest's service experience can be optimized.
Target group
The course is basic and is primarily aimed at frontline employees such as hosts/seaters and unskilled receptionists and waiters within the hotel and restaurant sector, who work with service experience when serving guests.
Goal
You will be able to represent the company and appear presentable in guest service. You can serve guests with knowledge of what "good service" is expected to include within the hotel and restaurant industry. You can enter into a positive dialogue with the guest and provide a welcoming service at the level that the company has set. You can identify the guest's needs and guide them in the company's services and products, as well as make up-selling. You can use knowledge of the elements that influence the guest's perception of the company's service to optimize the service experience.
Module 1 - 03.11.2026
We work with good hosting, guest psychology, communication methods and guest types. You learn to understand how words, tone of voice and body language affect the guest's experience and to adapt communication accordingly.
Module 2 - November 10, 2026
We train in conflict management and relaxed communication. We focus on maintaining professional hosting, taking ownership and finding good solutions - even when guests are dissatisfied.
Module 3 - November 17, 2026
We work with the company's concept and basic knowledge of beverages with a focus on wine, menu and wine pairing. You learn to use your product knowledge for relevant upselling and cross-selling.
Module 4 - November 24, 2026
We gather the threads and translate professional knowledge into professional hosting. Based on the guest's needs, you train guidance, recommendations and natural upselling that support the good guest experience.
teachers on the course
Anne Mai Seiberg
If you are employed and have education up to and including skilled level, your employer can receive VEU compensation during the course up to DKK 1,017 per day (2026 rate). If you are more than 60 km from your home to the school, you/your employer can receive a subsidy for accommodation in Aalborg of up to DKK 600 per day and in addition a subsidy for transport.
Read more about your subsidy options on this page.
Economy
The vast majority of courses at Techcollege are AMU courses. AMU is an abbreviation for ArbejdsMarkedsUddannelse and is a competency-based adult education. You can participate in AMU courses under advantageous conditions because the Ministry of Education provides financial support. Read about your options below.
If you are employed or self-employed, and if you have education up to and including skilled level, the following applies:
The course price can be seen under the individual course. You or your employer must pay the low rate. You can obtain VEU compensation (wage loss compensation) of DKK 1,017 per day, equivalent to the full unemployment benefit rate (2026 rate). A maximum of VEU compensation can be obtained for 10 weeks of AMU courses within a 12-month period, and a maximum of VEU compensation can be obtained up to 3 times for the same AMU target within a 12-month period. If you are more than 60 km from your home to the school, you can get a subsidy for food and accommodation at a CVR-registered accommodation. You must book and pay for food and accommodation yourself. After the course, you can get a refund of up to DKK 600 per day for documented expenses. This is done via Skolernas Digitale BlanketFlow: www.sdbf.dk. In addition, a subsidy for your transport (regardless of the means of transport) of DKK 1.12 per km is provided after the first 24 km. This is applied for together with the VEU allowance.
If you are employed or self-employed, and have a short higher education or higher education, the following applies:
The course price can be seen under the individual course. You or your employer must pay the high rate. There is no subsidy from the Ministry of Education, therefore the full course price is charged. There is no possibility of VEU compensation (wage loss compensation), and accommodation, meals and transport are at your own expense.
If you have not used your higher education within the past 5 years, it is considered obsolete, and you can therefore apply for a subsidy for food and accommodation as well as VEU compensation (see the instructions above under "education up to and including skilled level"). However, you must still pay the full course price.
If you are unemployed and entitled to 6 weeks of job-oriented training, the following applies:
As an unemployed person with the right to 6 weeks of job-oriented training, you can participate in AMU courses free of charge. When registering, you must provide TECHCOLLEGE with contact information for the unemployment insurance fund that will grant you the desired courses. If you are more than 60 km from your home to the school, you are entitled to a subsidy for food and accommodation at a CVR-registered accommodation. You must book and pay for food and accommodation yourself. After the course, you can be reimbursed up to DKK 600 per day for documented expenses. This is done via Skolernas Digitale BlanketFlow: www.sdbf.dk . You can also apply for a subsidy for your transport (regardless of means of transport) of DKK 1.12 per km after the first 24 km. This is applied for on form AB421, which must be submitted to your unemployment insurance fund.
If you are unemployed and are taking training as part of a job plan, the following applies:
As an unemployed person who wants to participate in training as part of a job plan, you can participate in AMU courses free of charge. When registering, you must provide TECHCOLLEGE with the contact information of your job center caseworker, who will grant you the desired courses. If you are more than 60 km from your home to the school, you must make an agreement with your Job Center before the course starts to grant and pay for your expenses for food and accommodation. You can also apply for a subsidy for your transport (regardless of the means of transport) of DKK 1.12 per km after the first 24 km. This is applied for on form AB421, which must be submitted to your unemployment insurance fund. You will find a link to the form here: https://info.jobnet.dk/blanketter
Financing via Competence Development Funds
The competence funds are an initiative in most collective agreements that may mean that your employer has already indirectly paid for the course! You can apply for a subsidy for continuing education via competence funds. The funds are a result of the collective agreement renewal and provide the opportunity to apply for a subsidy for self-selected continuing education and training. You can spend up to two weeks a year on self-selected education, and you can apply to the competence funds for a subsidy for course fees, salary reimbursement and accommodation. Ask about the options at your workplace.
Private individuals
If you register as a private individual, there are no subsidy options.
The above is legislation, and the rates are valid in 2026. Reservations are made for any changes in the law.
Registration if you are employed or self-employed:
You or your employer are responsible for course registration and application for VEU reimbursement and transportation subsidies for AMU courses. This is done via the portal www.voksenuddannelse.dk .
When you click "Register" on a course page, you will automatically be linked to www.voksenuddannelse.dk .
Techcollege is happy to provide guidance on the use of www.voksenuddannelse.dk .
Sign up if you are available:
If you are unemployed, simply click on "registration" on the course on our website and answer no to the fact that you are employed. Then you must fill out the registration form. Remember to write the contact information of your job center case manager in the comments field. We will then send current forms to you, your Job Center and unemployment insurance fund.
Call:
When registering, you/your employer choose whether the invitation to the course should be sent to either you and/or your employer and the invitation should be sent to e-box.
Payment terms and cancellation policies
Remember to adhere to the payment deadline stated on the invoice. Your payment is crucial for the school's state subsidy. If you fail to pay, we will be forced to charge you the full course fee.
Cancellation and no-show fee:
If you cancel your course later than 5 business days before the start of the course:
1. For courses with a duration of up to 37 lessons, DKK 1,500 is paid.
2. For courses with a duration of more than 37 lessons, DKK 2,500 is paid.
If you fail to attend the course without notifying the course department:
1. For courses with a duration of up to 37 lessons, DKK 2,500 is paid for non-attendance from the first day of the course.
2. For courses with a duration of more than 37 lessons, DKK 3,500 is paid for non-attendance from the first day of the course.
You may be exempt from paying the tax if:
1. The employer documents that the absence or cancellation is due to a circumstance that is legally due in the employee's employment relationship.
2. The employer replaces a registered employee who is prevented from working with another.
3. The course is cancelled at the request of the educational institution.
4. The employer has paid an additional fee for holding the course, which is cancelled at the request of the educational institution.
Changes and reservations
We reserve the right to cancel announced courses if there are not a sufficient number of participants.
Accommodation
A course stay in Aalborg can give you many experiences alone or together with other course participants.
If you are more than 60 km from your home to the school, and if you otherwise meet the conditions, you can be reimbursed up to DKK 600 per day for documented expenses for food and accommodation. If you wish to read more about the rules/executive order regarding subsidies for food and accommodation, you can do so here.
How to do it:
You must book and pay for food and accommodation yourself (it MUST be a CVR-registered accommodation).
You will not receive a subsidy for food and accommodation on weekends between two course weeks.
You can get accommodation from the day before the course starts if it is reasonable in relation to the course participation.
Upon arrival the day before the start of the course, no meal allowance will be given.
If possible, book accommodation at:
Kompas Hotel Aalborg, Østerbro 27, 9000 Aalborg, tel. 9812 1900
Techcollege collaborates with KOMPAS Hotel Aalborg, which is located close to the school and also close to Aalborg Center. Here you can get a slightly reduced price for accommodation. Included in the price is breakfast and fitness in DGI Huset Nordkraft , which is located directly opposite the hotel.
When booking a room at KOMPAS Hotel Aalborg, please provide booking code: "TECHCOLLEGE".
Other accommodation options – see: http://www.visitaalborg.dk/aalborg/turist
If the chosen accommodation does not offer breakfast, you can buy breakfast, lunch and coffee/cake at reasonable prices in the school canteen.
Documentation:
The original invoice for the overnight stay must state:
Full name and address of the accommodation.
Receipt from the accommodation for receipt of payment.
Your name.
The start and end dates of the overnight stay must be stated.
Refunds are made via this link:
See instructions here.
Reservations are made for changes in applicable legislation.
Private individuals
If you register as a private individual, there are no subsidy options.